How soon do you want to begin this project? Immediately Within the next 6 months I'm not sure Best time to call? Daytime Evening

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The following claim form can be used to anticipate the types of information

collected by your carpet inspector

FORMCHECKBOX   Carpet Tool(s):___________________________________

A

1.  Is color difference still visible after viewing from all three positions along both sides of seam?

2.  Is pile direction same on both sides of seam?

3.  Is seam peaked, overlapped, or gapped?

4.  Is there pile crush on one side?

5.  Does one entire panel look darker? 

     Lighter?

6.  If loop (or berber) are loops bigger on one side of seam?

B

1.  Is the pattern distorted like a bow across the width?

2.  How much is bow measurement off in the center from what it should be?

3.  Is pattern at an angle from left to right with one side edge shifted up?

4.  What is the measurement of difference up on one edge of seam from what it should be?

C

1.  Location

2.  Is carpet soiled?

3.  Rub with a dry, then a wet, white cloth.  If there a transfer?  The color is?

4.  Use a small amount of water and agitate with the thumb.  Is there a sticky soap / chemical residue?

D

1.  Are only seams delaminating?

2.  Are tufts missing or raveling at seams?

3.  Are seam edges sealed?

4.  Surface tension loose?  Wrinkles?

5.  Pull back small corner (closet?) with awl.

6.  Is there is hole in primary back?

7.  Is carpet soft and flimsy?

8.  Does backing peel off easily?

9.  Less than 2 1/2 lbs. pressure?

E

1.  Look for a bead of adhesive  (sealer) on seam edges.

2.  Is delamination only at seams?

F

1.  Zig-zag, straight line, or spot?

2.  Is entire tuft a different color?

3.  Location? 

4.  How long?  How many?

G

1.  Location?

2.  Loose surface tension, bubbles?

3.  Is enough adhesive on floor?

4.  How much adhesive transferred to back?

5.  Trowel notch (marks) size?

 H

1.  Location?

2.  Size?  How many?

3.  Yarn void (missing tufts)?

4.  Are needle holes in primary

     backing?

5.  Is primary backing torn?

6.  A hole completely through carpet?

I

1.  Is yarn pile is seam area distorted?

2.  Is just width of seam tape

     showing?

3.  Is distortion lighter or darker?

J

1.  Location?

2.  Is color loss just on tips?

3.  Overall or just near windows

     (sunlight)?

4.  Check under furniture leg for

     original color down in pile.

5.  Compare against scrap of unused

     carpet.

6.  Pull six tufts and get 3” x 5”

     unused sample. Mail in.

K

1.  Is there “shading” along one side

     of seam?

2.  Are the loops or pile larger or

     thicker?

3.  Is this change visible along seams

     only?

4.  Is the pile crushed here and

     reflecting light differently?

5.  Where is this condition located

     (one room?  throughout?)

L

1.  Lengthwise or widthwise?

2.  How wide, one tuft or more like a

     band of more than one tuft?

3.  How long?

4.  How many?

5.  Low or high?  Neither?

6.  Are these dye or colored yarn

     streaks?

M

1.  Report what the consumer expect

     to see.

2.  Report what you visually see.

3.  Is carpet indented?  Why is it?

4.  Has the pad compressed or failed?

5.  If this is a glue down installation

     are indentations from high heeled

     shoes?

N

1.  Widthwise or lengthwise?

2.  Just spots?

3.  Size / Length?

4.  How many?

5.  Location?

6.  When first noticed?

7.  Blot with white towel.

     Any transfer?

8.  Is it sticky like oil?

O

1.  Location?

2.  Shape?  Irregular or serpentine?

3.  Size?

4.  In traffic lanes, pivot points or

     random?

5.  Does it look darker from one angle

     and light from another?

6.  Does it look like spilled water?

P

1.  Is pad up and over tack strip?

2.  Was pad tape used?

3.  Was pad glued or stapled to floor?

Q

1.  Is surface tension loose?

2.  Wrinkles?

3.  Location?

4. Was all furniture removed?

5.  Was carpet power stretched?

6.  Are there elongated holes in

     backing?

7.  Are there repair plugs at vents &

     doors?

8.  Pull back corner, is it soft or

     delaminated?

9.  Send one foot sample.

R

1.  When first noticed?

2.  Location?

3.  Color?

4.  How many?

5.  Size & shape?

6.  Is there a pattern?

7.  Only on the tips?

8.  Test with U.V. light.  The color is?

9.  Rub with dry and wet cloth.

10. Color of transfer to cloth?

11. Ask... what was dropped?

12. Did they try to clean?  With what?

13. Disappear when they clean, then

      reappear?

14. Any teenagers or swimming pool?

15. For yellowing only:  Stick thumb

      in your mouth.  Hold in-on

      yellowing for one minute.  Or use

      citric acid.  Does yellowing

      disappear?

16. Pull affected tufts (min. 4) & mail    in.

S

1.  Are tufts protruding above pile

     surface?

2.  Where are they?

3.  How many?

4.  Are they loose or locked in?

5.  Check vacuum for rough edges on

     bar.

6.  If missing tufts, are needle holes in

     primary backing?

7.  Get one foot sample and mail in.

T

1.  Do you notice an odor?

2.  Have room(s) been closed up?

3.  Ask... when first noticed?

4.  Is odor just as strong today?

5.  What are customer’s symptoms?

6.  Have they seen a doctor?

 U

1.  Is seam... gapped, overlapped,

     depressed, peaked, or

     delaminated?

2.  Is yarn stuffed down in between

     edges?

3.  Miss yarn or raveling?

4.  Are seams tightly butted?

5.  Within industry standards?

V

1.  Location?

2.  Compare traffic to non traffic.  Are

     yarn tips untwisting?  How much

     (%)?