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Michael Thomas Hilton
Objective To secure a position in Sales or Sales Management, which allows me the opportunity to utilize my organizational skills, teaching/mentoring skills, team building experience, management experience, technical expertise, marketing/public relation’s background, interpersonal talents, and sales experience, and allows me to continue to grow and develop these skills. Education University of Georgia at Athens – BS of Marketing Education 1982 Darton College, Albany, GA – Associate of Arts 1980.
Skills Advanced computer skills with proficiency in Office 2000 Suite, Word, PowerPoint, Corel Draw and PhotoPaint, Photo Suite, Quark, Page Maker, Printmaster, Lotus, Lotus Notes Freelance Graphics, Outlook, Microsoft Front Page, Excel, Access.
Excellent interpersonal skills and presentation skills.
Successful Sales, Sales Management, supervisory, and budgeting experience.
Ability to manage and account for resources and coordinate efforts of other departments and staff.
Major project management experience.
Strong analytical and problem solving skills.
Published materials experience from conception to creation to publishing. Including technical writing.
Strong verbal and written communication skills
Work best when handling multiple priorities and multiple tasks.
Strong organizational and planning skills.
Experience in direct client interaction, media relations, and consumer relations.
Field credit and collections experience while maintaining customer rapport.
Development and overview of sales and staff training programs.
Work Experience
ICI Paints/The Glidden Company, 2001 – Present National Account Manager - Manufactured Housing
Ø Manage Home Depot and ICI National Account Customers in the Manufactured Housing and Property Management Markets Ø Manage Home Depot Account Managers in various markets in sales, management, and service of major Home Depot contractor customers. Ø Train Home Depot Account Managers in technical aspects of commercial coatings. Ø Maintain continuous communication with all levels of Home Depot Management Ø Develop and present technical and marketing presentations to individuals and groups relating to Home Depot’s new Pro Sales Initiative. Ø Grew sales 143% in 12 months and 130% in the second year; 140% in 3rd year. #1 Ranking in 2004 Pinnacle Rankings for Prior Year comps. Grew sales 131% in 4th year. Ø Exceeded prior year sales of professional products in seven of the last eight quarters, including the last four consecutive quarters. Ø 2003 National Grand Slam Winner for sales over prior year Ø Developed highly successful partnership with Home Depot Management. This partnership enabled Glidden to introduce new products into the Home Depot product mix and created unparalleled cooperation. Ø Identified, developed, and secured a number of high profile, high volume accounts resulting in increased sales volume for Home Depot. Ø Captured 30% market share in manufactured housing market in 18 months. Ø Awarded Alabama Apartment Association Vendor of the Year 2004 Ø $12,2 Million in Paint sales in 2005, $21 Million in FEMA related building materials. Ø Work with HD Supply FARS to establish regional and National account relations
The Home Service Store, 2001 District Manager
Ø National member organization affiliated with Sam’s Club that provides prescreened, licensed, and insured contractors to members. Ø Identify prospective contractors and promote the value of participation by independent contractors in the HSS referral program. Ø Run criminal, credit, reference, and security background checks on tradesmen Ø Develop a member/customer base and develop potential work orders/leads for bid by contractor members Ø Resolve disputes arising from materials/workmanship, acting as an unbiased third-party Ø Manage contractors and assign work order based on contractor experience Ø Became the top performing territory in the southeast in contractor recruitment in less than 90 days. Ø Salesperson of the Month – April 2001, May 2001
The Carpet Buyers Handbook (carpetbuyershandbook.com) 2000 - Present Ø Owner, site developer, web master, author, sales Ø #1 Ranked Carpet website based on traffic levels on the WWW, as a hobby Ø Site is comprised of 251 sections with over 1600 pages of unbiased carpet information Ø Average daily unique visitor count – 3400, Average daily page loads – 21,000, Average daily hits – 190,000 Ø Top 10 search (Page one) results on Yahoo & Google in more than 1350 keyword searches Ø Consumer reference site for buying carpet Ø Advertising for carpet retailers
Polar Ice Express, LLC- dba Twice the Ice 2005 – Present Ø Startup Hobby business- Self service/self-contained ice generation, vending, and packaging plant. Ø Unique business plan features automated ice generation, automatic bagging, and vending dispense of 20 lb bulk or 16 lb bags. Ø Actual first year sales of $90,000
Collins & Aikman floorcoverings, 1999 – 2001 Technical Manager
Ø Managed Product Care Division and field Staff Ø Managed Technical Sales Support and Staff Ø Oversight of lab staff and product testing Ø Oversight of field claims technicians Ø Oversight of all project bids and creation of bid materials Ø Assessment, intervention, and correction of product care programs. Ø Handled field claims for key accounts, special customers, litigation cases Ø Origination, submission, and processing of patents (Holder of 3 patents) Ø Establishing successful product/facility care programs for Microsoft, Compaq Computer, Perkins Restaurants, PetroCanada, Dell Computer, Virginia Power and Light, Eat n’ Park, Bennigans Restaurants, The Hartford Insurance, Motorola inc., Cleveland Clinic, Pioneer Homes, Encore Senior Living Centers, Zales Corporation, TVA, State Farm, Auburn University, Berkshire Grills, NorWest Mortgage, South Beach Clinic, Shoney’s Restaurants, Evanston Hospital. Ø Performed biological evaluation and assessment of hurricane damaged facilities in the Florida Keys following Hurricane Irene. o Developed a plan for renovation and restoration geared toward biological contamination. Ø Performed biological evaluation and assessment for Disney World relating to concrete vapor emissions. Numerous toxigenic molds identified. Developed a plan for restoration and assessment. Ø Performed biological evaluation and assessment for St. Luke’s medical center (a center in which numerous patients had died due to exposure to biological toxins). Identification of numerous toxigenic molds and virus’. Developed plan to reduce the likelihood of future nosocomial infection. Ø Author of Current Powerbond Product Care Guide Ø Originator and developer of standardized test practices for comparison of relative drying time of various carpet flooring surfaces. Developed Marketing materials to promote the advantages of Powerbond in attaining rapid drying. Ø Originator and developer of standardized test practice for water recovery for extractors. Developed Marketing materials to communicate the advantages of Powerbond enhanced water recovery. Ø Originator and developer of standardized test practice for comparison of Powerbond soil removal efficacy. Developed Marketing materials to communicate enhanced soil removal capability and effect on maintenance costs. Ø Originator and developer of standardized test practice for the comparison of textile floorcoverings under rolling traffic while wet. Ø Originator and developer of standardized test practice for the evaluation of cleaning chemicals and their effect on resoil potential. Ø Developed PowerPoint Presentation and learning modules for field marketing use in the general field of Indoor Air Quality, including sections on biologicals, allergens fungi, bacteria, airborne particulates, and product care and IAQ. Ø Developed and presented PowerPoint Presentations and hands-on training exercises in Powerbond spot removal for end user custodial staffs. Ø Managed staff including placement and termination. Ø Responsible for budgeting and allocation.
Carpet and Rug Institute – 1992-1999 Technical Manager
Ø Author of the CRI Spot Removal Guide and Web Page Ø Author of the CRI Carpet and Rug Care Guide Ø Author of Floor Covering Maintenance for School Facilities Ø Author of the carpet industry flood damage and carpet-cleaning standard. Ø Managed and directed the carpet industry biological testing program. Including Tampa School Study, Alafia Elementary Project, and Homestead High School Project. Claude Pepper Project, Okeechobee Project, Scottsdale Project, Biological efficacy Removal/Environmental chamber project. Ø Managed/directed Washington D.C School Project involving the charitable contribution of flooring material, IAQ Testing, floor maintenance, cleaning equipment donation, etc in cooperation with the White House and EPA. Ø Managed/directed the CRI/Industry Cleaning and Maintenance Committee Ø Managed/directed the CRI/Industry Claims Committee Ø Managed/directed the development and creation of the CRI/Industry Vacuum Cleaner Testing Program Ø Carpet Industry Representative on the ASTM F-11 Vacuum Cleaner Ø Developed course material, PowerPoint presentations, and taught numerous courses on Carpet and Facility Indoor Air Quality Ø Developed course material, PowerPoint presentations, and taught numerous courses on Facility Maintenance Planning and Implementation Ø Keynote Speaker for Von Schrader National Sales Conference Ø Keynote Speaker for SteamWay Extravaganza Ø Six time presenter at the CRI Technical Conference Ø Authored numerous magazine articles at the direct request of publishers. Ø Recipient of the 1995 Cleaning Industry Appreciation Award given to the top individual in contributions to the carpet cleaning industry Ø Developed and taught certified course titled “Carpet and Indoor Air Quality” which awarded continuing education credits for architects Ø Developed and taught certified course in facility maintenance for architects and facility managers Ø Regular speaker for large sanitary supply, carpet cleaning, and facility maintenance conventions. Presentations generally presented to 100 to 500 people. Ø Authored, designed, and developed national industry publications, marketing material, web site content, and other promotional materials Ø Member of IICRC Certification Board Ø Contributor/participant in the development S500 Water Damage Standard, S1 Carpet Cleaning Standard, and Commercial Carpet Training Certification Program.
CRS Carpet Cleaning and Consulting – Dalton, GA 1995-1997 Co-Owner
Birthed and developed a textile cleaning, restoration, claims inspection, and consulting company for residential, commercial, and manufacturing clients. Grew the business to $160,000/yr in two years, as a hobby business. Business specialized in claims assessment, correction, commercial facility maintenance, carpet cleaning, and flood damage restoration. Sold the business to accommodate increased carpet industry travel schedule.
Shaw Industries – south Florida 1989-1992 Account Manager
Managed major accounts including, Miami Rug, Ryland Homes, Pulte Homes, Lennar Homes, Federated Department Stores Top Ten Territory in Sales Volume Increased sales from $1.4 million to $6.3 million (Avg. industry sales per Rep. $1.5 million) #1 in sample placement (sales) July, August, October, November 1989 #1 in sample placement (sales) February April, September 1990 #1 in sample placement (sales) January, June, July 1991 Largest percent sales increase 1990 Promoted to District Manager 1992
SalemCarpets – Indianapolis area 1985 – 1989 District Manager
Increased Sales from $1.2 million to $4.4 million Named salesman of the month eight times Salesman of the year 1988 District Manager of the Year 1989 Highest Average Net Selling Price Award 1988 Lowest Customer Disputed items and Deductions Award 1988 and 1989 #1 in Sample Sales 1988 and 1989 #1 in Sample Recovery Percentage 1988 and 1989 Performed over 600 field claims inspections Received “Lowest Claims As A Percent of Sales” Award 1987 and 1988 Met or surpassed established sales budget in 42 of 45 months
Dalton High School – Dalton, GA 1982 – 1985 Marketing Education Coordinator Taught Marketing, Management, Advertising, Economics, Sales to college-bound students Hold a Valid Georgia Teachers Certification Inducted into the Georgia Marketing Education Hall of Fame (1982) |
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